- Rating:
- 5.0
Customer did not leave a comment.
Courtney A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
rachel k | Overall Experience- Rating:
- 5.0
I was a tenant for many years and had no problems.
MICHAEL R | Overall Experience- Rating:
- 4.0
I was evicted from my house and need a place to store my belonging until I find a permanent home. The staff and convenience really help with the grief of losing my home.
Renee N | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
STEVEN G | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
- Rating:
- 5.0
I believe when you communicate with your staif. They come through in the pinch. There was one internet and we worked it out. And I thanked Them.very, very much.
BYRON E | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Rimfa E | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rimfa E | Overall Experience- Rating:
- 4.0
The price was a little high.. The unit could have used a little bit more lighting.. But the staff was outstanding nice humor.. And made you feel.. It's very comfortable.. Facility very clean.. But overall staff were very helpful.. Yes I would recommend your facility two friends and family.. The only thing price is just a little highi.
BYRON E | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
MELISSA P | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Amos P | Overall Experience- Rating:
- 5.0
Great people
Christopher T | Overall Experience- Rating:
- 5.0
Ok
fransico c | Overall Experience- Rating:
- 5.0
Storing at Uhaul White Plains NY was a wonderful experience. The staff were very attentative, the facility and bathroom were well kept. Even renting a van was an easy experience. It was unfortunate that I grew out of my storage. I would recommend this location to anyone around the area.
David F | Overall Experience- Rating:
- 5.0
The entire staff was friendly and helpful. Wally was exceptional. He closed me out with out delay and sent me an email and print out as I asked. Thanks guys for a great experience.
Cristin B | First Impressions- Rating:
- 2.0
Cost was insanely high for a barely climate-controlled facility, with what felt like un-secure unit doors, poor temperature conditions, and bad accessibility. I found a unit roughly the same size for less than 1/3rd the price, better hours, and a much better kept facility.
Brandon D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
brenda c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Santiago B | Overall Experience- Rating:
- 3.0
I am giving them three stars just because I appreciate the efficiency of the U-Haul Renting system; however, my experience with customer service was less than satisfactory. Initially, when I rented a storage space at the North White Plains Storage Facility, the staff was friendly and helpful. About six months ago, I originally went to rent a moving truck after I engaged in a conversation with a very polite employee, which convinced me to not only use their moving service but also rent a storage space without exploring other options. I valued the personal connection with an enthusiastic employee over considering alternative storage facilities. However, my positive perception took a hit when, not even six months later, I received a call from a male employee claiming I hadn't made the payment for October, two days after the scheduled auto-charge. To my surprise, I was informed of a penalty for the payment delay. When I explained that I was on autopayment and unaware of any issues, the employee insisted that I had been removed from the autopayment plan. After insisting to tell me what card they have on the system he provided the last four digits of a card I never owned, despite being charged every month.During this frustrating conversation, another employee, Miss Martinez, made the situation worse by using inappropriate language and adopting an aggressive tone. When I mentioned my busy schedule and the difficulty of managing numerous subscriptions, she retorted angrily, stating, "this is your bill, you are responsible for paying your bills." After a 30-minute argument, during which I asserted that they needed me more than I needed them, their tone suddenly shifted from rude and arrogant to soft and caring, offering to enroll me in autopayment again.Post-call, I conducted some research and discovered a storage facility just one mile from my apartment, offering a cleaner environment with elevator access, all at half the price of the U-Haul location. My advice to U-Haul is to invest in good employees, as the quality of customer service greatly influences customer satisfaction.
mirlinda a | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shad I | Overall Experience- Rating:
- 5.0
Manager and staffing were absolutely outstanding customer service friendly.
rosario m | Overall Experience- Rating:
- 2.0
The attitude from the assistant manager is ridiculous, the staff some are cool some are very rude their customer service skills need to be improved a lot. I’d never use them again based on that. And the gm is a ghost
LaQuilla W | Overall Experience- Rating:
- 3.0
The cost is a little high, no real deals related to storage facilities. But had a good experience.
Jillian S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
anthony m | First ImpressionsNo reviews have been submitted for this location.
